Faulty Communication in the Claim Process

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In our previous blog we discussed

Communication failure can lead to increased homelessness and mental health decompensation.  Veterans’ plea and sense of urgency for claim help is evident across counties and federal levels. Interview settings with Veterans’ must be carefully tailored to be able to synthesize infromation and create models the contents of the interactions. In order to gain a sense of control over variables that cannot be managed, assessments in claim advocacy must insert task with direct objectives.  Task must have a direct deliverable actions to accomplish the objective. When a Veteran walks out of the office with a sense of not having accomplished their task results in increased stress. Likewise, a Veteran Service Officer (VSO) provider without a plan of next action will feel a sense of increased stress when that same Veteran visits the office again.


This stress is also shared across agencies. There is an overwhelming and an unhealthy VSO to Veteran ratio. Some of the common ways to deal with the disparity in ratio is to either over compensate, do more than is required to get the job done, or withdraw and do what is only asked of the job description.

Stress associated with legal and medical facts of a case will continue to increase faulty interactions between provider and recipient without an effective model.

Are you a Veteran who has felt this? Have you walked out of an advocate office feeling misunderstood, or not certain that the communicate was conveyed? Stress is usually associated with the process.

Finding A Solution!

The solution is to identify a model of capturing important facts utilizing the concept of mental health skills which helps guide Veterans narratives thru legal terms while helping them separate feelings from facts. This process helps them receive validation of feelings while creating clarification of needed information for the claim process.

The current process is highlighted with obstacles. Veterans expressed not being understood or given enough time to address their legal and medical needs to a Veteran Service Officer. This is a process without an effective function. The stress between provider and recipient (Veteran or Claimant) can be improved to reduce stress. An effective working model that non attorneys or medical experts can employ in their process is beneficial to applicant and provider.

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